Keywords Studios is looking to solve the problem of delivering reporting and analysis services to clients for the Project Coordinator team, ensuring that all service requirements are met effectively and efficiently, with a focus on optimizing LLM models for clients.
Requirements
- Strong understanding of Prompt Engineering, AI fundamentals, and LLMs.
- Proven experience in service delivery management within the AI or Software services industry.
- Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders.
- Management Skills: 1+ years’ experience in leading teams with larger than 3 people.
- Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field.
- Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment.
- Understanding of zero trust security principles and industry compliance standards.
Responsibilities
- Ensure that the AI Research services are delivered to the client according to agreed service levels.
- Monitor and manage performance, adjusting as needed to meet targets and service levels.
- Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services are meeting the expected standards.
- Address performance issues or gaps and develop corrective actions to improve results.
- Prepare and present reports on service performance, issues, and resolutions to senior management or stakeholders.
- Analyze trends in service delivery, customer feedback, and operational performance to drive decision-making.
- Identify areas where service delivery can be improved and implement new processes, tools, or strategies.
Other
- Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field.
- 1+ years’ experience in leading teams with larger than 3 people.
- Availability during Pacific Time (PST) business hours.
- Excellent communication and interpersonal skills.
- Ability to work full-time, on-site
