Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Requirements
- Current state public assistance system experience that supports eligibility and benefits determination and case management
- Experience supporting State client(s) in one or more of the following areas: eligibility determination, benefits calculation, benefits issuance, and/or information management.
Responsibilities
- Support Implementation and Operations Management best practices while taking ownership of tasks and/or project workstreams and guiding more junior professionals
- Support and/or lead workstreams on engagements related, but not limited, to Systems Implementation, Operations & Maintenance, Helpdesk Operations and Software Application Development & Maintenance
- Contribute to deliverables and review the work of others for quality and accuracy
- Demonstrate an understanding of the client environment and overall project scope
Other
- Bachelor's degree or equivalent work experience.
- Local to Sacramento or Los Angeles
- Ability to travel 0 - 20%, on average, based on the work you do and the clients and industries/sectors you serve.
- Ability to manage small-mid size engagements or work streams and multiple team members with confidence
