Duke University is looking to solve the problem of improving administrative services across the Provost-area by advancing AI and automation to reduce manual work, save staff time, and enhance service quality.
Requirements
- Experience working on projects related to operations, IT systems, data, or process improvement
- Exposure to AI, automation, analytics, or workflow tools (e.g., RPA, chatbots, low-code/no-code platforms, or enterprise AI tools)
- Experience mapping workflows and supporting end-to-end IT or process transformation projects
- Project management certification (e.g., PMP, CAPM, Scrum Master) or formal training
- Experience creating and maintaining project plans and timelines
- Experience coordinating work across multiple stakeholder groups
- Experience leading meetings, documenting decisions, and following up on action items
Responsibilities
- Maintain a central portfolio of candidate and active AI/automation projects, including status, priority, owners, and key dates
- Design and run lightweight intake and prioritization processes for new project requests from HR, finance, and other business units
- Develop and maintain formal project plans with timelines, milestones, testing phases, and implementation steps
- Monitor progress against plan; identify and escalate risks, issues, and scope changes; propose adjustments to keep projects on track
- Plan and facilitate requirements-gathering sessions with HR/payroll, finance, and administrative units
- Document process maps, user stories, and functional requirements; translate between technical and non-technical audiences and surface tradeoffs
- Schedule, prepare, and facilitate project meetings and working groups
Other
- Bachelor's degree in business, information systems, public administration, or a related field; or an equivalent combination of relevant education and/or experience
- Four or more years of progressively responsible experience managing projects or complex initiatives in a professional setting
- Demonstrated experience working in a team environment
- Excellent communication and interpersonal skills
- Ability to work in a collaborative, human-centered team
