The City of Detroit's Housing and Revitalization Department needs to complete the implementation of a new software system (Neighborly Software) to improve program administration and internal processes for over 20 programs.
Requirements
- Project Management – knowledge of project management fundamentals; experience managing projects of significant size that cut across multiple departments or functions; proven ability to deliver projects on time and within scope
- Experience training, coaching and/or mentoring staff-level employees
- 3-5 years of experience in project management, leading continuous improvement efforts and/or delivering results in an operations capacity
- Ability to communicate with technical and non-technical stakeholders
- PMP certification, Lean Six Sigma Green or Black Belt certification or MBA preferred
Responsibilities
- Serve as primary contact with Neighborly software; establish positive working relationship; set priorities; escalate issues
- Manage licenses/users and permission levels
- Work with HRD teams to complete design/configuration for their programs (applications, administrative workflow, etc.) – facilitate weekly meetings; obtain needs from the team; translate needs to Neighborly; manage timing and next steps
- Conduct user and quality testing
- Draft standard operating procedures (SOPs)
- Secure feedback from implemented programs; identify product updates/edits and ensure SOPs are updated accordingly
- Work with teams to develop custom dashboards and reporting within the system
Other
- Hybrid role – 2-3 days a week in the office.
- Communication – effective verbal and written communication skills at all levels of an organization, including proactive communication
- Change Management – demonstrated performance as a change agent; ability to navigate resistance and competing priorities; ability to obtain and maintain the buy-in of stakeholders
- Initiative – self-motivated, takes initiative, and eager to learn
- Passion for Coaching and Mentoring – ability to distill complex concepts into accessible examples and applications; patient and able to develop relationship with students
