Yamaha needs assistance with Protection Products issues for Yamaha customers, Yamaha Dealerships and various Yamaha departments.
Requirements
- Proficiency in MS Office (i.e., Word, Excel, Outlook, etc.).
Responsibilities
- Communicate and assist Yamaha customers and dealers with Protection Products related issues via phone and written correspondence.
- Act as an arbitrator and resolve any complaints regarding Protection Products.
- Assist with the daily administration of Protection Products contracts for registration and cancellation of contracts.
- Assist with monthly, quarterly, and yearly audits.
- Responsible for assisting Yamaha customers and dealers with Protection Products related issues to resolve any questions/issues in a timely manner.
- Assist with the selling of Protection Products contracts direct to customers via insurance operations phone line and email.
- Review Y.E.S. claims for accuracy and create reports to clarify situation to management.
Other
- High School diploma required.
- Strong oral and written communication skills.
- Demonstrated background in Customer Service.
- Previous experience with heavy phone coverage.
