GE Aerospace is looking to solve the business and technical problem of providing effective post-release product support, troubleshooting, and performance improvement for their marine engines. This involves bridging the gap between product development and customer needs, acting as the voice of the customer internally, and ensuring product reliability, availability, and customer satisfaction in the field.
Requirements
- 3 years of Aeroderivative or industrial gas turbine experience in operations, design or repair
- Proven solid experience in fleet management field issues resolution.
- Strong analytical skills and knowledge of aero-engines architectures and applications.
- Familiarity with marine propulsion systems and ship systems
- Familiarity with manufacturing processes
- Experience leading or supporting TOPS8D or RCAs
Responsibilities
- Interface with end users and program managers to provide technical assistance to customers and internal teams regarding product functionality, troubleshooting, and maintenance.
- Support customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics and fleet configuration.
- Analyze field data, customer feedback, and performance trends to identify areas for product enhancement, reliability improvements, and cost reduction.
- Work closely with systems engineers, design and manufacturing teams, and other stakeholders to implement design changes, improve product quality, and ensure smooth product launches.
- Create and maintain technical documentation, including service bulletins, service manuals, troubleshooting guides, and training materials.
- Work collaboratively within a global, cross functional team (PSE, systems, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.
Other
- Able to prioritize work, plan milestones and communicate effectively to external customers.
- Strong interpersonal and communication skills.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Ability to drive projects to completion
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Ability to interface effectively with all levels of the organization and external customers
- This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be conditioned on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
- Relocation Assistance Provided: Yes
