EBSCO Information Services is seeking to support and enhance the subscription order data exchange process with publishers by migrating them to standardized electronic formats and optimizing automated order workflows.
Requirements
- Experience with electronic data delivery methods such as FTP/SFTP, APIs, and structured data formats (e.g., ICEDIS, XML, JSON, CSV).
- Familiarity with CRM and/or ERP systems related to sales and order management.
- Understanding of large data sets and end-to-end data exchange processes.
- Experience in publishing, library services, or subscription-based industries.
- Comfort working in a fast-paced, process-driven environment with changing priorities.
Responsibilities
- Oversee the end-to-end process of electronic subscription order delivery to publishers.
- Manage data exchange integrations using a variety of delivery methods (e.g., FTP, APIs, ICEDIS, custom formats).
- Lead efforts to migrate publishers from manual or legacy formats to modern, automated data exchange methods.
- Collaborate with internal stakeholders across operations, technology, and account management to troubleshoot delivery issues and improve data quality.
- Monitor operational data flows and recommend process and system improvements to enhance reliability, efficiency, and scalability.
- Maintain clear documentation of publisher integration requirements, delivery formats, and configuration details.
- Analyze data and workflows to identify inefficiencies and support continuous process improvement initiatives.
Other
- Minimum 2 years of experience in operations, order processing, data integration, or a related technical/analytical role.
- Ability to manage cross-functional projects and work collaboratively across teams.
- Clear and effective written and verbal communication skills.
- Process-oriented, technically curious, and collaborative.
- Comfort navigating both the big picture and the details.
