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Google's gTech Ads team is looking to solve mission critical product issues impacting regional services and sales teams, and provide excellent technical support to internal platform display and business generation teams.

Requirements

• 3 years of technical experience in technologies such as XML, CSS, HTML, HTML5, JavaScript, Video Streaming, and Web Servers.
• Experience with Google Ad Manager or business generation products.
• Experience with Mobile App/Game Development.
• Ability to articulate technical problems to both technical and non-technical audiences.
• Excellent investigative, communication, troubleshooting, and problem-solving skills.

Responsibilities

• Manage communications for mission critical product issues impacting regional services and sales teams.
• Provide excellent technical support, and build successful long-term relationships with our internal platform display and business generation teams.
• Communicate effectively with engineering and other technical groups to enhance products and prevent customer issues.
• Identify trends and communicate actionable insights to product stakeholders and sales through a thorough understanding of our success metrics.
• Own product bug escalation, triage and prioritization. Troubleshoot, escalate and drive product issues to resolution.

Other

• BA/BS degree in Computer Science or a related technical field or equivalent practical experience.
• 3 years of experience in technical troubleshooting or technical support, and account management, sales (product direct or offline), or project management.
• Ability to work on non-standard working hours and after-hours on-call rotation is required.
• Ability to lead cross-functional initiatives, and collaborate with colleagues in a variety of roles.
• Ability to successfully manage crisis issues and communications.