The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading internet companies. With millions of loyal users globally, TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. The quality assurance engineering team is responsible for keeping an e-commerce ecosystem stable, secure and intuitive for our users.
Requirements
- Experience in e-commerce testing, with strong skills in identifying, diagnosing, and driving issue resolution.
- Experience in quality operations, with the ability to abstract and summarize common issues from various problems, categorize them, compile data reports, and conduct analysis to produce clear reports.
Responsibilities
- Responsible for handling international e-commerce feedback tickets, categorizing and labeling bad cases, analyzing tickets, and summarizing common and typical issues.
- Follow up on product experience issues, reproduce problems, collaborate with business teams to explore underlying business logic, and drive solutions.
- Collect and organize various issues, and generate basic data outputs for daily, weekly, and monthly reports.
- Communicate and collaborate with domestic and international teams to resolve issues.
Other
- Passion for products with strong product awareness, capable of proactively identifying areas for improvement.
- Detail-oriented with excellent coordination and communication skills.
- This is a 12-month temporary assignment managed by a third-party agency, who will be your employer.
- All contractual terms, including payroll and benefits, will be handled by a third-party agency.
