Many structural heart patients suffer from heart failure with limited options, and Edwards' Implantable Heart Failure Management (IHFM) team is addressing these unmet patient needs through pioneering technology.
Requirements
- Good computer skills including Microsoft Office Suite, Adobe, JDE, Ignite portal, and QMS (Quality Management System)
- General knowledge and understanding of Edwards policies and procedures
- Ability to read, write, comprehend, and speak English
- Good problem-solving skills
- Attention to detail
- Ability to continuously focus on reviewing detailed paperwork
- Ability to interact with contacts across the organization
Responsibilities
- Verify DHR is ready for release and perform releases in ERP system (i.e. JDE)
- Receive, review, and log Device History Records (DHR) with increasing complexity (e.g., rework DHRs)
- Generate reporting to indicate status of releases
- Work with Warehouse to resolve quantity discrepancies
- Review NCR status and disposition prior to work order release
- Collaborate with engineers to resolve moderately complex DHR issues
- Initiate NCRs in QMS system and aid in investigation if needed
Other
- H.S. Diploma or equivalent
- 2 years previous related experience Required
- Good communication and interpersonal relationship skills
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules)
- COVID-19 vaccination requirement for patient-facing and in-hospital positions
