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Quality Assurance Analyst

WGU

$54,800 - $82,200
Aug 28, 2025
Salt Lake City, UT, USA
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WGU is looking to expand access to higher education through online, competency-based degree programs and needs a professional to ensure the quality of their courses.

Requirements

  • Thorough understanding of curriculum development, instructional design, and test development
  • Understanding of project management, needs assessment, and risk management
  • Superior critical thinking, problem-solving, and research skills
  • Advanced technical writing and editing skills
  • Strong Microsoft Office and internet skills
  • Experience with online instruction and adult learning models
  • Knowledge of learning theory and student learning styles

Responsibilities

  • Tracks the QA process throughout the development cycle for all new courses and major course redevelopment
  • Communicates step-by-step QA requirements to multilevel stakeholders, including providing detailed access instructions and credentials
  • Acts as the point of contact for reviewers and stakeholders during QA process, providing training and support as needed
  • Liaises with the subject matter expert (SME) recruitment team and external SMEs, facilitates SME introduction to working with WGU QA team, and acts as a resource throughout their engagement with QA projects
  • Facilitates the development team’s review and implementation of QA feedback, and maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database
  • Assists in planning and delivering limited release courses for student testing
  • Monitors student and mentor feedback from limited release for final course approval

Other

  • Bachelor’s degree required
  • 1–3 years’ experience in process or workflow management, or equivalent
  • Must be precise, thorough, and detail-oriented
  • Ability to work collaboratively and creatively in a deadline-driven environment
  • 2 years of Higher Ed experience