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Quality Assurance Analyst and Lead - IVR Testing

360 IT Professionals

Salary not specified
Sep 25, 2025
East Lansing, MI, USA
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The job is looking to solve the problem of ensuring the quality and functionality of software through effective testing processes.

Requirements

  • Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
  • Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
  • Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
  • Must have previous IVR and interface testing experience, including skills based routing testing.
  • Excel and Rational Experience
  • SOAP UI

Responsibilities

  • Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices
  • Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
  • Proficiency in ID'ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
  • Must have previous IVR and interface testing experience, including skills based routing testing.
  • SOAP UI

Other

  • Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA’s
  • Bachelors Degree in IT, or Business – required
  • QA Certification
  • Excellent written and verbal communication skills