Newport, an Ascensus company, is looking to improve the quality control measures for their nonqualified administration and operations teams by addressing transactional processing issues, identifying inefficiencies, and ensuring accurate and timely processing of complex back-office tasks related to nonqualified plans.
Requirements
- MS-Office software applications, including Excel, PowerPoint, and Word.
Responsibilities
- Performs ongoing and collaborative quality control measures for the overall nonqualified administration and operations teams by conducting quality reviews of complex back-office transactional processing for nonqualified plans including but not limited to partner specific and earnings processing, risk mitigation reporting, deferral, and contribution processing, updating participant separation from service status and schedule changes.
- Ensures timely and accurate processing of assigned transactional tasks.
- Identifies, analyzes, and proposes resolution of process irregularities and inefficiencies.
- Supports NQ admin and operations teams with quality control measures across transactional work and processes.
- Identifies and escalates process gaps and platform shortcomings that arise and presents to admin and operations teams for review; proposes viable process and systematic solutions to resolve root cause issues.
- Provides reporting on defined basis (daily/weekly/monthly/annual) as required for key performance metrics and service level agreement adherence.
- Assists with testing of new system functionality related to transactional processing.
Other
- Bachelor’s degree preferred, or equivalent work experience.
- Minimum of 3 years’ experience in nonqualified industry or related field is preferred.
- Demonstrated project management skills and inter-department experience and understanding.
- Ability to make sound business judgements while effectively balancing client needs and organizational considerations.
- Works under pressure to meet strict due dates/timelines with multiple priorities.
- Interacts and communicates clearly with all levels within the organization including senior management, team members, and internal clients related to transactional process flows and timeframes.
- Up to 5% travel.
