The Quality Assurance Analyst position supports the activities and initiatives of the Quality Manager to implement and manage the Quality System. This includes support on: policy and procedures, program management, patient record review, internal/external audit, and metrics, trend analysis and reporting.
Requirements
- Strong knowledge of QA methodologies including CAPA and risk analysis preferred.
- Strong computer skills utilizing a Microsoft environment (e.g. Word, Excel, Access, PowerPoint).
- Strong analytical skills, ability to analyze data and trends and draw conclusions.
- Good mathematics background with an understanding of basic statistical concepts.
Responsibilities
- Responsible for implementing and maintaining the effectiveness of the quality system.
- Provides effective quality controls to support call center, pharmacy and insurance hub operations.
- Monitors compliance with all AbbVie Complete Access policies and procedures in addition to all federal/state/local governmental and pharmacy laws and regulations.
- Develops QA training programs and materials and provides training to departmental personnel.
- Evaluates, analyzes, and trends quality indicators, data, performance metrics and prepares. daily/monthly reports of quality measurements.
- Manage QA dashboards and databases as required to support the business.
- Conducts investigations and provides timely resolutions to quality incidents and exception issues.
Other
- Bachelor degree required in a scientific or healthcare discipline or related field.
- Minimum of 2 years’ experience in a Quality related or process improvement field. Experience within the pharmacy operations or healthcare preferred.
- Strong verbal, written, and presentation skills.
- Sound decision making and problem solving skills to drive business unit compliance.
- Participates in Quality Improvement initiatives and assures stakeholder satisfaction.
