Conduent is looking to improve the quality of their services by conducting quality reviews of various functional areas, identifying trends and issues, and implementing innovative strategies for continuous quality improvement.
Requirements
- Ability to use MS Word, MS Excel, and MS Outlook.
- Complete the training and certification using the IHC conducted by the Office of Aging and Adult Services, OAAS, in Louisiana.
Responsibilities
- Conduct objective, concise quality assessments, including, but not limited to, quality checks on IHC assessments, LOCET calls, CMS screenings, and administrative duties.
- Update the quality monitoring data management system to compile and track assessment information.
- Assist in implementing and maintaining quality processes, practices, and measures for front-line assurance activities and increasing awareness of quality controls.
- Perform administration tasks as needed by the business and to support key objectives of the Quality Team.
- Contribute toward the improvement of current processes.
Other
- Demonstrate an ability to learn and understand the processes for all functional areas to perform quality reviews across all functional areas.
- Meet the productivity standards for each functional area defined by the Client contract.
- Maintain a strong understanding of all functional areas and provide expert knowledge of the program and functional areas.
- Any other assigned duties related to Louisiana Long Term Support Services.
- Have experience in government services to consumers, particularly health and human services.
- Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
- At least one (1) year of experience in the human services field.
