Hewlett Packard Enterprise is looking to solve the problem of ensuring product quality and providing excellent customer support for their Mist product line by hiring a Quality Assurance & Customer Support Engineer.
Requirements
Proficient in Python programming language
Solid foundation in programming concepts and software development best practices
Experience with UI and API troubleshooting
Experience with Selenium and pytest frameworks
Familiarity with Django RESTful API
Basic L2/L3 networking knowledge
Responsibilities
Test, validate, and automate Web GUI and REST API functionality across staging and production environments to support regular releases and maintain product quality
Investigate and reproduce customer-reported issues. Provide clear, consistent updates and timely resolution to ensure high customer satisfaction
Log, track, and manage defects and enhancements, collaborating closely with developers for prompt resolution. Share customer insights and feedback with product and engineering teams to drive continuous improvement
Maintain and update test plans to support regression testing and expand automated test coverage
Build, monitor, and maintain test environments to ensure reliable automation execution and reporting of test results
Write and maintain clear technical documentation for QA and Support teams
Manage and prioritize multiple tasks and projects independently and collaboratively within cross-functional teams to meet deadlines in a fast-paced environment
Other
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
U.S. citizenship is required for this role.
6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
Strong written and verbal communication skills
Excellent analytical and problem-solving abilities, with a detail-oriented approach
