Marsh McLennan Agency (MMA) is looking to improve the quality and efficiency of their personal lines property and casualty insurance division by writing, updating, and training standard operating procedures.
Requirements
- Previous experience writing Standard Operating Procedures and Training Material.
- 3 – 5 Years previous experience within the P&C Insurance industry with an emphasis in Commercial Lines.
- Sagitta/Imageright Experience a Plus.
- Must have advanced Word and Microsoft Excel skills, good grammar, spelling, proofreading skills, and attention to detail.
- Must have strong organizational, communication and training skills.
- Must be able to work independently following a brief period of specific technical training.
- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.
Responsibilities
- Writing, Updating and Training Standard Operating Procedures
- Upholding quality standards by ensuring that process and product output meet regulatory and internal control requirements, tracking quality metrics, recommending improvements, and guiding the business on quality control issues.
- Analyze feedback, propose suggested actions, create reporting and presentations relating to ad-hoc reporting.
- Drives operational support of management teams and processes for continuous improvement of efficiency and quality within the team.
- Contributes to the achievement of Operations team Service Level Agreements (SLA) , Key Performance Indicators (KPI) and business objectives.
- Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.
- Disseminates information to and coordinate projects, leveraging best practices to achieve operational excellence.
Other
- 100% remote position.
- Ideally the successful candidate will be located in the Midwestern, Central or Eastern part of the United States.
- Award-winning, inclusive, Top Workplace culture.
- Ability to thrive at McGriff, a division of Marsh McLennan Agency (MMA).
- Ability to work independently following a brief period of specific technical training.
