The United States House of Representatives is seeking a Quality Assurance Manager to ensure that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.
Requirements
- Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy))
- Strong knowledge of IT help desk processes, tools, and best practices.
- Experience with quality management frameworks and methodologies (e.g., ISO 9001, Six Sigma).
- Relevant certifications (e.g., ITIL, Six Sigma, HDI).
- Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices.
- Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks.
- Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports.
Responsibilities
- Government Contract Quality Assurance Knowledge: In-depth understanding of government contract quality assurance processes and regulations, including familiarity with FAR and related guidelines.
- Quality Management Expertise: Experienced in managing quality assurance activities for large-scale contracts and developing efficient procedures for quality assurance actions under the contract.
- Technical Acumen: Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices.
- Risk Assessment and Mitigation: Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks.
- Inspection and Surveillance: Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports.
- Contract Compliance: Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.
- Reporting and Documentation: Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials.
Other
- Bachelor’s degree
- 5 years of experience in Quality Management
- Excellent analytical, problem-solving, and decision-making skills.
- Proven ability to lead and motivate a team, fostering a culture of continuous improvement.
- Strong communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
