TekSynap is seeking a Quality Assurance Manager to ensure that all help desk services for the United States Senate meet or exceed client expectations and contractual obligations, maintaining an efficient, secure, and up-to-date IT infrastructure for approximately 12,000 users.
Requirements
- Strong knowledge of IT help desk processes, tools, and best practices.
- Experience with quality management frameworks and methodologies (e.g., ISO 9001, Six Sigma).
- Relevant certifications (e.g., ITIL, Six Sigma, HDI).
Responsibilities
- Proficient in assessing the quality of IT supplies, services, and deliverables, with knowledge of industry standards and best practices.
- Skilled in identifying and assessing risks related to contract performance and developing strategies to mitigate quality-related risks.
- Experienced in designing and implementing quality assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports.
- Ensures that supplies and services meet contract requirements while monitoring adherence to quality standards and specifications.
- Maintains accurate records of quality assurance activities and prepares reports for senior management and government officials.
- Implements processes for continuous quality improvement, identifies areas for enhancement, and recommends corrective actions.
- Oversee the quality assurance processes for our customer.
Other
- In-depth understanding of government contract quality assurance processes and regulations, including familiarity with FAR and related guidelines.
- Experienced in managing quality assurance activities for large-scale contracts and developing efficient procedures for quality assurance actions under the contract.
- Effective in communicating with contractors, subcontractors, and government personnel, collaborating with project managers, vendors, and other stakeholders.
- Upholds ethical standards in quality assurance practices, avoids conflicts of interest, and ensures transparency.
- 5 years of experience in Quality Management
