The Cincinnati Insurance Companies is seeking a quality assurance manager to lead the development, implementation and execution of a quality assurance process that allows for independent, objective assessments of underwriting skills and practices throughout Commercial Lines, Sales, etc.
Requirements
- high degree of underwriting acumen
- analytical mindset with ability to identify patterns or trends
- critical thinking and problem-solving skills
- cross functional skill set; has experience and knowledge of underwriting, compliance, product, data and analytics and process improvement
Responsibilities
- help create, communicate, and guide execution of QA vision with the QA team, company stakeholders, etc.
- work closely with CLD & Sales leadership, including product owners, segment leaders, and the Underwriting Office to maintain effective understanding of priorities
- assess underwriting performance against defined standards and goals, such as regional plans and OKRs (Objectives and Key Results)
- identify opportunities for improvement, including service or quality gaps
- collaborate with underwriting associates and management on quality control results and action plans
- ensure continuous improvement in quality assurance processes and associate development
Other
- minimum of 5 years of experience in Property and Casualty underwriting or equivalent experience in quality assurance
- bachelor's degree or equivalent work experience
- exemplary communication skills
- equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law
