The Quality Assurance (QA) Manager is responsible for leading the development, implementation, and continuous improvement of the laboratory Quality System in accordance with Eurofins Built Environment Testing standards. This role ensures compliance with all applicable regulatory, accreditation, and client-specific requirements, while promoting the highest standards of quality and ethical conduct across laboratory operations.
Requirements
- Experience working in an ISO 17025 accredited laboratory
- Experience with technical writing
- Three or more years of analytical laboratory experience desired (preferably within the built environment testing industry)
- Three or more years of Quality Assurance experience desired in an analytical laboratory (preferably within the built environment testing industry)
- Knowledge of: Environmental testing methodologies and analytical laboratory techniques
- Knowledge of: Laboratory quality assurance (QA) systems, including root cause analysis and corrective/preventive actions (CAPAs)
- Knowledge of: Regulatory and accreditation standards, including ISO/IEC 17025, TNI Standards, NVLAP, AIHA, and NELAC
Responsibilities
- Oversee the Quality Assurance (QA) program for multiple laboratory sites, providing guidance and support to ensure consistency and compliance.
- Monitor laboratory compliance with reference methods, Standard Operating Procedures (SOPs), agency-specific requirements, and applicable regulations.
- Generate and submit comprehensive monthly QA reports for each assigned site.
- Analyze quality trends, track revised reports, and proactively identify opportunities for improvement.
- Conduct root cause analyses in response to audit findings, client complaints, training needs, data recall events, and other quality-related incidents.
- Perform internal system audits across departments; write audit reports, and review and approve corrective action responses.
- Review, approve, and revise SOPs; draft new SOPs as needed to reflect updated practices and regulatory requirements.
Other
- BA/BS in a physical or life science.
- Three or more hours of college level statistics coursework
- Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
- Willing and able to travel within the United States as needed
- The QA Manager is required to be onsite at their designated home laboratory a minimum of two days per week and must travel quarterly to all assigned laboratory locations.
