TRANZACT is looking for a Quality Assurance Representative to monitor sales and enrollment activities for compliance with legal, regulatory, and carrier-specific requirements, and adherence to approved scripts.
Requirements
- Computer proficiency in a Windows setting, including Microsoft Office, email, and internet access.
- Understand and utilize company provided computer and telephony systems
- To perform this job successfully, an individual should have knowledge of Contact Management systems and Internet software.
- Basic computer skills with the ability to type 20 wpm.
Responsibilities
- Navigate computer systems to efficiently locate specific customer data including call recordings, enrollment applications and scorecards.
- Search various approved websites to confirm the accuracy of data being presented to the customer.
- Maintain a full, functional understanding of the products and the compliance requirements of the plans you are assigned to audit.
- Record/report findings and provide written factual explanations defining your conclusions.
- Conduct sales/enrollment audits in response to allegations generated by both internal and external sources.
Other
- This is a temporary (seasonal) position working full-time hours, from home, until the end of 2025 or early 2026.
- 1 year+ of customer service experience
- Ability to communicate clearly, specifically when on the phone using a headset
- Excellent communication skills to use throughout all levels of the organization
- Comfortable and competent in both written and oral communications
- Results-driven attitude
- Focus on details, accuracy, and client resolution
- Possess accurate record keeping, writing and grammar skills.
- Work independently
- Adapt quickly to change
- Strong reasoning skills
- Strong problem solving abilities
- Ability to multi task
- Must be able to apply ethical reasoning to a variety of scenarios
- Detail oriented
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Insurance license and/or experience with insurance products (Medicare health insurance, Life Insurance, etc.) is a plus.
- Ability to read and comprehend simple instructions.
- Strong written communication skills, ability to present/describe situations and communicate findings and results
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
