WeCARE operations need to ensure compliance with applicable quality standards and enhance operational efficiencies and program outcomes through effective quality assurance programs and staff training.
Requirements
- Experience in quality assurance practices in New York City social service contracts.
Responsibilities
- Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
- Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
- Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
- Design, execute and close preventive and corrective action plans resulting from internal and external audits.
- Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future.
- Design, administer, analyze and report the results of staff and participant training needs assessments.
- Research, identify and recommend external trainers and training curriculum in response to identified staff and participant training needs.
Other
- A Bachelor’s degree from an accredited college in public administration, health administration, nonprofit management, social services, vocational rehabilitation, business administration, or a related field is required.
- A Master’s degree in one of these fields is preferred.
- Experience working with public assistance recipients, the homeless, formally incarcerated people, and/or those affected by the challenges associated with poverty.
- Bilingual (English Spanish) preferred.
- Collaborate with other departments to address quality assurance concerns.
