Sharp Imaging and Information Company of America (SIICA) is looking to solve the problem of ensuring the quality and serviceability of Sharp and Sharp branded devices, including MFP, ProAv, and software products, to maintain the Sharp brand image and minimize excessive service costs.
Requirements
- Degree or certificate in electronics or electrical engineering from an accredited college or technical school
- Extensive service and support related experience (5+ years) within the office automation industry.
- Possess and be able to demonstrate expert level knowledge in key SIICA product technologies.
- Strong computer skills in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
- Demonstrate competency regarding networking and associated software applications incorporated with SIICA products.
Responsibilities
- Evaluations of new products to ensure the quality and serviceability of the product prior to launch.
- Communicates product quality issues accurately and timely to the respective overseas Quality Control Center.
- Provides timely responses to all inquiries for assistance from internal and external customers.
- Responsible and accountable for the development and distribution of technical bulletins and other service support documentation
- Prepares reports, as requested by the Sr. Director of QA, on issues such as product performance, parts usage, warranty claims, or other reports as required.
- Maintains department files in a thorough and complete manner.
- Provides technical support and assistance to field technicians and internal staff via the technical assistance hotline, other electronic means, and / or through technical seminars.
Other
- Degree or certificate in electronics or electrical engineering from an accredited college or technical school and seven years of technical experience in the office equipment industry.
- Travel required 30%.
- Must be authorized to work in the US without sponsorship.
- Local candidates only, please.
- Must include compensation expectations in order to be considered.
