Corning's Optical Communications segment needs to evolve from a manufacturer to a comprehensive provider of optical solutions, requiring a focus on quality systems and continuous improvement to meet customer expectations and business goals.
Requirements
- Knowledge of statistical methodology and measurement assurance / calibration principles
- Working knowledge of ISO or TL quality standards
- Internal Quality Auditor
- Certified Green Belt or Black Belt
- SAP, SAS, Minitab, and SQL system knowledge
- Project Planning / Project Management
Responsibilities
- Supports the execution of the plant Quality strategy and roadmap, which support the manufacturing strategy for the location and the corporate direction for quality
- Provide leadership for Quality Management Systems to ensure systems are effective and compliant with all customer expectations, corporate requirements, industry specific standards, regulatory and statutory requirements
- Champion the Product Quality Architecture necessary to prevent and detect quality issues for purchased materials and manufactured goods for the location
- Support cable manufacturing in an around-the-clock manufacturing environment
- Report Quality metrics and manage roadmaps for implementation/improvement of key elements
- Maintain relevant quality system registrations (i.e., ISO9001, TL9000)
- Support the validation of new products and processes or validation of changes to existing products and processes where form, fit, function, or regulatory compliance is potentially impacted
Other
- Supervise team of engineers, technicians, and hourly associates, providing growth opportunities in talent and capabilities
- Manages customer complaints process with regards to timelines, customer follow up, etc. to prevent escalation of issues. Reviews and trends customer complaint data recommending improvement opportunities for all areas of the facility
- Ensure that suppliers provide the highest quality materials that are ready for use. The scope of suppliers includes providers of raw materials, components, items, packing materials, finished goods or Contract Manufacturing
- Assist and/or lead other staff or departments, when necessary, to perform investigations and resolutions of customer complaints and other root cause investigations
- Work collaboratively in a team environment demonstrating strong facilitation skills
