Peraton is seeking a Hardware and Software Quality Control Manager/Lead to support DHA Lifecycle Management, ensuring services are delivered per contract and DHA defined policies and standard operating procedures.
Requirements
- Ability to multitask and perform quality reviews in support of Lifecycle Management.
- Attention to detail to ensure high quality products during submission and once package is processed.
- Attention to details, tracking and documentation skills.
- Familiar with MS Office suite
- Experience with ticketing systems (preferred)
- Familiar with the following software applications including but not limited to: the MS Office suite, MS access, Service Now or other ticketing systems (i.e. BMC Remedy or similar).
Responsibilities
- Serve as Lead for Lifecycle Management areas and quality.
- Conduct quality checks and review of hardware and software packages for completeness and accuracy in preparation for submission to DHA groups for processing and post-award.
- Coordinate and interfaces with groups as required per Lifecyle Management processes and/or as requested by Government.
- Responds to inquiries and provides support to DHA customers as necessary and provide problem/issue resolution.
- Notify customers as appropriate pertaining to package status and distribute information as required.
- Ensure tickets are processed in a timely manner and per defined service levels.
- Coordinate with other team members as necessary to follow LCM processes.
Other
- Team leadership, strong communication skills, professional writing skills, and intermediate to advanced Microsoft Office skills (i.e., ability to prepare Microsoft (MS) Excel Pivot Tables, ability to identify duplicates in an Excel spreadsheet, ability to use MS Excel Power Query for extract, transform, and load functions, ability to use MS Word, etc.).
- 5 years of experience with BA/BS OR 3 years of experience with MA/MS, 0 years of experience with PhD or 9 years of experience with high school diploma.
- Must be a US Citizen
- Ability to obtain: Department of Defense security clearance (ADP II Public Trust)
- Work location: San Antonio onsite required.
