The Quality team at Stellantis' Detroit Assembly Plant, Mack in Detroit, MI is seeking a Quality Data Analyst to support in the identification of warranty issues from the field and clearly defining the problem or issue.
Requirements
- Knowledge of advanced problem-solving skills and ability to manage data analysis to identify root causes and attack them to closure
- Knowledge of cost studies and strategic planning
- Microsoft Office intermediate or advance knowledge
- Ability to translate technical data and analysis into an executive summary format for presentation in easily understandable formats
- Ability to work with Engineering and assembly plant personnel to track issue resolution and ensure effective containment and permanent corrective actions are established
- Ability to research warranty data for issue identification
- Ability to document and communicate appropriate communications to the responsible support teams
Responsibilities
- Analyze warranty claim data
- Perform analysis of warranty data to identify trends, emerging issues, and focus areas
- Research issues using available tools
- Create appropriate documentation (Transmittals/GIMs) that very clearly describe the vehicle issue that the customer experiences
- Maintain Transmittal updates based on input from the Engineers assigned to issue resolution
- Chart data as required to define an issue to demonstrate progress of the team
- Interface with other areas of Quality as well as Engineering through the performance of ad-hoc analysis
Other
- Bachelor of Science in Engineering, Engineering Technology or related area of study
- 3+ years experience working as an analyst or other similar related field
- Ability to work and interact with all levels of the organization
- Strong oral, written, presentation and organizational skills
- Ability to embrace cross-functional teams responsible for developing, specifying, building, and launching powertrain manufacturing processes
