Address mechanical and electrical issues within the Vanderlande North American Amazon site network, providing short-term and long-term solutions to prevent future occurrences.
Requirements
- 3+ Years of Material Handling Equipment experience.
Responsibilities
- Diagnose and rectify mechanical and electrical systemic issues relating to Vanderlande supplied equipment.
- Lead corrective actions on warranty fixes.
- Coordinate efforts between Amazon and Vanderlande Engineering on Quality Improvement initiatives.
- Assist in defining scope of site upgrade/retrofit requests.
Other
- Travel to Vanderlande North America Sites to identify systemic issues.
- Act as approving authority over warranty claims.
- Act as the main point of contact with the Global Amazon Reliability team.
- Work closely with the Vanderlande Global Problem Solving Unit.
- Bachelor’s degree in engineering or 5+ years' experience.
- Effective communication skills both verbal and written.
- Demonstrable experience in leading inter-organization collaboration.
- Experience managing stakeholders both internal and external.
- Continuous Improvement Experience
- Customer Service Experience
- Structured problem solving
- Service minded
- Ability to work unsupervised
- Microsoft office
- Ticketing system experience
- Data analytics
- This position will require occasional travel both within the US and outside.
- Applicants are required to pass a background check, as provided by applicable state and federal law.
