Momentive Technologies is looking to solve the problem of ensuring customer satisfaction, improving product quality, and reducing the cost of poor quality in their ultra-high-performance quartz materials, quartz crucibles, and ceramic products.
Requirements
- Working knowledge of SAP or similar ERP system.
- Proficiency in Microsoft Office applications.
- Experience in Six Sigma and statistical tools and methodologies.
- Experience in AS9100 and ISO 9001 quality standards.
- Auditing experience required; certified lead auditor preferred.
- Project Management experience
- Solid working knowledge of statistics and Minitab.
Responsibilities
- Execute quality improvement roadmap initiatives as prioritized by the annual planning process.
- Utilize appropriate quality data and statistical analysis from various representative sources (customer, internal and supplier feedback channels) to prioritize activities driving reductions in the cost of poor quality.
- Identify and lead process improvement projects including facilitating of process improvement events that improve product quality and/or reduce process variation, which include RCCA process for the sites
- Responsible for creating, publishing, and maintaining analysis, reports, processes, procedures, and standards related to customer claims and other customer facing activities.
- Work with cross functional teams to ensure good root cause identification and corrective action implementation.
- Support Customer Complaint, Product failure, and audit root cause investigations and corrective/preventive action implementations
- Collaborate with the commercial team to complete customer self-audits and surveys, and support product managers and site quality leaders during on-site audits.
Other
- Bachelor of Science degree in Engineering or Technical field.
- 5 – 7 years of experience administering quality standard processes
- Excellent written and verbal communication skills
- Strong analytical ability.
- Travel: Up to 25%
