NI aims to be Best in Class in reaching business goals and objectives by driving effectiveness and efficiencies through actionable improvements to product quality and customer experience.
Requirements
- Demonstrated experience managing quality programs/projects
- Strong analytical and problem-solving skills including FMEA, failure analysis, and root cause analysis
Responsibilities
- Develop, monitor, and present key internal metrics to track first time and ongoing Quality at NI.
- Drive root cause analysis to identify permanent corrective actions to prevent issues from recurring.
- Lead the organization to proficiently execute RCCA activities (8D, 3L5W, 5Why, FMEA) and the application of other Quality tools to foster a culture of continuous improvement in terms of quality, cost, and efficiency.
Other
- Bachelor's degree in engineering or similar engineering science degree
- Minimum 5 years of experience in Quality, Process Engineering or related field
- Excellent communication skills
- Ability to lead and drive issue management
- Efficient Customer Quality Issue Management
- Provide regular communication to stakeholders and customers through formal communication plans to assure clarity on status, next steps, and resolution of issues.
- Ensuring Customer Success and Satisfaction: Understands customer sentiment by meeting with customers, conducting interviews & surveys, visiting customer sites, etc.
