HID Global is seeking a Quality Manager to ensure and enhance the quality of processes, materials, and company products to established standards and customer expectations.
Requirements
- 3+ years of experience in Quality Assurance or Quality Control, preferably in the access control, electronics, or manufacturing industries.
- Strong knowledge of access control technologies (e.g., controllers, SIOs, RFID, Bluetooth, mobile credentials).
- ISO 9001 Lead Auditor certification preferred.
- Six Sigma (Green or Black Belt), Lean Manufacturing, or ASQ CQE certification is a plus.
- Proven experience in managing RMAs, customer complaints, audits, and certifications.
- Demonstrated success in leading cross-functional quality initiatives and NPI programs.
Responsibilities
- Overseeing all QMS activities, such as conducting ISO 9001 internal audit and Supplier audits as needed.
- Managing all external audits and being responsible for our certificate, working with our Global Quality Management Team.
- Collaborating with technical support teams to address field issues, close feedback loops, and integrate learnings into product and process enhancements.
- Serving as the primary point of contact for external audits (e.g., ISO, customer, regulatory, UL, etc.).
- Taking ownership of relevant KPIs, such as Delivered Quality, RMA, MRB, and CAPA.
- Managing the RMA process end-to-end, including root cause analysis, corrective actions, and trend reporting to reduce recurrence and improve customer satisfaction.
- Leading quality planning and execution throughout the NPI lifecycle.
Other
- Bachelor’s degree in Industrial, Electrical, Mechanical Engineering, or a related technical field.
- Experience with managing a team in a previous role is preferred.
- Preparing and leading periodic management reviews, presenting quality performance metrics, audit outcomes, and strategic recommendations to senior leadership.
- Facilitating Kaizen events and CI initiatives across departments, fostering a culture of innovation, efficiency, and quality ownership.
- Supervising and mentoring the quality assurance team member(s), providing guidance and support.
