The Quality Manager is responsible for planning and directing the activities of the Quality Team and key initiatives for the Cleveland Films Facility. This role often calls for the derivation and application of new or unique approaches. The Quality Manager will partner with the technical teams to formulate, recommend and direct research and development programs to meet organization needs for the quality improvement and cost reduction of both existing and new products and processes.
Requirements
- Demonstrated experience managing policies, procedures, process, programs, and practices under ISO 9001 (or a similar quality system) to ensure continuous improvement, conformance and effectiveness of the Quality System.
- Statistical analysis and problem solving skills (Six Sigma).
- Demonstrated experience with effective Corrective and Preventive Action processes to ensure process improvement and auditing results.
- Experience with automotive industry certifications preferred.
Responsibilities
- Develop and execute a cross functional plan to deliver site quality objectives (claim rate, claim $, claim responsiveness, Customer satisfaction goals, ISO compliance, etc.)
- Personally complete lot trace, containment and claim investigation activities
- Personally lead claim investigations
- Support product qualification, manage quality training, create and track metrics for overall rejection rate and continuous improvement for all products that are being tolled for internal customers in Avery Dennison network
- Develop and improve the off machine inspection and testing plan, and manage inspections, lab testing and calibrations
- Lead site (internal) Corrective Action process
- Complete corrective actions for Customers and in response to internal/external audits
Other
- Lead, coach and develop quality team members to achieve peak performance.
- Attract, retain and develop high potential talent.
- Lead calls with internal and external Customers and suppliers
- Provide on-call quality support; process watching production runs
- Travel to Customers, supplier, and to support internal audits (10%)
