Qualtrics needs to help clients take their research to the next level by providing new and creative solutions to their most difficult research needs.
Requirements
- Research experience with a wide array of product, services, brand, and advertising research methodologies
- Experience leading complex research projects (from design through analysis)
- Analytical skills with experience in statistical modeling and analysis.
- Proficient with Microsoft suite (Excel, PowerPoint) and Google suite (Sheets, Slides)
Responsibilities
- Work with clients to define and document stakeholder’s business requirements, understand key business challenges, and develop the customer’s vision into a value-based solution.
- Create and execute goal-driven account/program plans and provide direct oversight of assigned account portfolio.
- Provide polished and timely client communication and responsive follow through on all issues, actions, and escalations.
- Ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.
Other
- Establishing and maintaining trusting relationships with clients, where they seek your thought-leadership and perspective on research goals
- Delivering insights that clients leverage to make critical business decisions
- Owning a portfolio of projects independently, with support from junior team members
- Managing initiatives with effective project management and exceptional organizational skills
- Delighting clients as measured by customer satisfaction and repeat business
