Qualtrics is looking for a Technical Success Manager to help customers unlock the most value from their subscription solutions, acting as trusted advisors to help them deliver on business objectives and recommend solutions to challenges.
Requirements
- Familiarity with software and front-end development
- Ability to articulate technical concepts to a non-technical audience
- Deep understanding of the market research landscape and trends
- Experience working with customers in all phases of their adoption journey
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
Responsibilities
- Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
- Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
- Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
- Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
- Bring AI to the forefront of all conversations with clients
- Continuously stay up to date on new Edge data and services offerings
Other
- 1-2 years of experience in a technical, consulting, or client-facing role
- Focus on delivering value and impact to the customer
- Maintain a growth mindset that is focused on personal development
- Detail-oriented with an ability to prioritize and meet deadlines
- Track record of success in building customer relationships at multiple levels of a clients’ organization
