Qualtrics is looking for a Technical Success Manager to help customers unlock the most value from their subscription solutions, acting as a trusted advisor to help them deliver on business objectives and recommend solutions to challenges they face. The goal is to realize long-term value and impact Edge customer retention and expansion.
Requirements
- Familiarity with software and front-end development
- Ability to articulate technical concepts to a non-technical audience
Responsibilities
- Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
- Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
- Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
- Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
- Bring AI to the forefront of all conversations with clients
- Continuously stay up to date on new Edge data and services offerings
Other
- 1-2 years of experience in a technical, consulting, or client-facing role
- Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
- Experience working with customers in all phases of their adoption journey
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
