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Quant Analytics Vice President– Voice Product Analytics

JPMorganChase

Salary not specified
Jun 10, 2025
Wilmington, DE, US
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The company is looking to enhance customer experiences and optimize operating expenses through advanced analytics solutions.

Requirements

  • Skilled using SQL, Python, Alteryx, Tableau, and Adobe Analytics.
  • Self-sufficiency in querying and extracting data from Enterprise databases.
  • Experience with Machine Learning, AI, and Cloud environments (AWS, Snowflake) preferred.

Responsibilities

  • Structure and lead execution of KPIs, trend analysis, dashboards, and analyses including segmentations, optimizations, and other techniques to improve business performance.
  • Import, clean, transform, and validate data from multiple sources in preparation for analytics.
  • Analyze customer interactions and events across a variety of channels (calls, branch, online, mobile) to better understand customer journeys and friction points.
  • Contribute to business cases, construct A|B test designs, and identify populations for pilot programs; Analyze program performance and derive insights to help inform future customer strategies.
  • Leverage a variety of analytical applications (SQL, R, Python, Alteryx, Tableau, Adobe Analytics etc.) to describe, analyze, and interpret trends and patterns in complex data sets.
  • Prepare and deliver presentations summarizing insights and conclusions that remove the noise from data and highlight useful information, allowing leadership to make evidence-based decisions.
  • Partner closely and collaborate with data management teams, strategy teams, and other analytics resources across multiple functional teams.

Other

  • Lead partnerships with our product groups to build understanding of business drivers and underlying data.
  • Mentor and develop a small team of both onshore and offshore associates.
  • Bachelor’s degree in a quantitative or related field.
  • Master’s degree and/or PhD in relevant field preferred.
  • Proven experience in management and leadership, demonstrating strong team-leading abilities.