The Search Recommendation and Traffic (R&T) team at TikTok is responsible for ensuring that all search terms recommended to users are safe and meaningful, guiding them toward content that aligns with their interests while maintaining platform integrity. The mission is to drive TikTok's traffic growth while safeguarding its community.
Requirements
- 2+ years of experience in Trust & Safety, content moderation, or quality assurance.
- Strong analytical skills with the ability to interpret dashboards, reports, and fluctuation patterns.
- Proficiency with Microsoft Office, Google Docs, and/or Feishu Docs.
- Strong awareness of U.S. cultural, social, and media trends, with the ability to identify emerging themes across entertainment, sports, politics, tech, and lifestyle.
- Background in content moderation, trend operations, or user behavior analysis.
Responsibilities
- Evaluate cases reviewed by BPO sites for accuracy and consistency.
- Conduct workflow and policy trainings for internal and external stakeholders.
- Perform root cause analyses to improve accuracy, efficiency, and policy application.
- Apply strong judgment to assess trend relevance, timeliness, and safety across sensitive topics, including child exploitation, political and religious views, violence, and adult/sexual content.
- Review large volumes of content with attention to detail and consistency, ensuring compliance with policies and guidelines.
- Collaborate cross-functionally across teams, time zones, and shifts to ensure alignment and continuous improvement.
- Escalate unclear cases or emerging themes to ensure policies remain relevant and effective.
Other
- Deep understanding of U.S. culture, media, and internet usage habits.
- Familiarity with social media platforms, especially TikTok.
- Excellent time management and ability to work independently in volume-heavy workflows.
- Availability to work shifts, including weekends and holidays (Sun–Sat coverage required).
- Prior experience in training or coaching peers.
- Proven leadership experience in a moderation or quality environment.
- Experience with documenting workflows, escalation practices, and collaborating across global teams.
- Resilience when working with sensitive or graphic content.
- Team-oriented mindset: able to balance individual performance with collective success and build strong relationships with peers, BPOs, and POCs.
