BearCom is looking to improve the consistency, quality, and excellence in project execution across its international service footprint by providing expert technical support for the deployment, integration, and optimization of mission-critical communications systems.
Requirements
- Minimum 10 years of hands-on experience with Motorola Capacity Max systems, Avtec Scout consoles, LMR infrastructure maintenance and installation.
- Extensive knowledge of LMR communications equipment, including repeaters, base stations, subscriber units, and RF infrastructure.
- Strong understanding of IP networking, system integration, and radio frequency (RF) principles.
- High level of experience in trouble shooting, diagnosing, and resolving issues with complex critical communication systems.
- Proven experience in field service, system commissioning, and customer support.
- Certifications such as Motorola R56, Avtec Certified Technician, Capacity Max and other manufacture certification or equivalent are highly desirable.
Responsibilities
- Advise, mentor, lead, and local support teams on best practices for installations, upgrades, and maintenance of DMR and P25 critical communications systems to include RF sites, infrastructure, and console systems.
- Manages resources for deployment of complex systems.
- Serve as the subject matter expert (SME) for LMR technologies, including analog, digital, P25 and trunked system like Capacity Max, Link Capacity Plus, Avtec Consoles, and associated infrastructure to include proper equipment grounding and best practice installation procedures.
- Manages the integration and optimization of critical communication systems.
- Provide technical guidance and hands-on training to field technicians and customers.
- Collaborate on pre-sales documentation and solution design with engineering and sales teams to ensure solutions meet customer requirements.
- Conduct site surveys, advance system testing, and develop acceptance and testing procedures when required.
Other
- Excellent communication and interpersonal skills.
- Ability to travel regionally up to 40% of the time.
- Passport required
- Accessibility to enter Canada and other international locations to support operational needs.
- The role requires deep hands-on expertise, strong customer-facing skills, and the ability to lead and manage complex installations and troubleshooting efforts across multiple sites.
