Perceptiv needs to develop strategies and operations to deliver best-in-class services to help customers improve their Maintenance & Reliability excellence practices while helping Perceptiv grow sales. This involves building pre-sale reliability engineering and consulting expertise to support aggressive growth targets.
Requirements
- 10+ years industrial manufacturing experience; preferably with exposure to rotating machinery, remote condition monitoring, and industrial networking & controls.
- 10+ years industrial reliability experience across varied industries and applications
- Demonstrated expertise across sensing modalities (i.e. vibration, current, torque, etc.) and applications
- Deep experience and reliability expertise across targeted industries (i.e. Food & Beverage, Intralogistics, Metals, Mining, Heavy Industry)
- Strong working knowledge of plant operations, industrial machinery and maintenance best practices.
- Experience with analog signal processing (trending, waveform and spectral analysis) and/or Criticality Analysis preferred
- Experience building analytical tools to support automation of appropriate reliability reports to support improving efficiency and effectiveness of Reliability Engineering Team a plus
Responsibilities
- Responsible for function that supports Sales pre-sale to conduct site visits and virtual consultations with end users and OEM across key target industries on how to improve their overall plant reliability, including understanding their current challenges, proposing and scoping Perceptiv solutions that meet their needs, and serving as the technical expert in all customer interactions
- Lead delivery of pre-sale consulting, field visits, scope creation, bill of materials creation, floorplans markups, ongoing process improvement implementation, Sales collaboration, customer communication, and relevant KPI tracking and reporting
- Build and scale global service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
- Coordinate Application Engineering team to successfully and safely execute all tasks, both in-office and field
- Contribute content and direction to MarCom for collateral generation, white papers, and videos in conjunction with related campaigns and productization of Service offering
- Collaborate with Product Management and Engineering teams, bringing in Voice of Customer, to create a multi-year roadmap that best meet our target customers’ needs
- Build slide decks about our solutions, applications, projects, products, customer success stories, strategies, and present them in person and virtually, at customer sites, internally and at trade shows.
Other
- Day-to-day leadership of Application Engineering team, which includes management of global resources
- Develop and execute strategic plan to build and evolve Perceptiv Application Engineering expertise and capabilities
- Shared accountability for Sales goals, including booked order growth, gross margin, quote turnaround time, and employee utilization
- Serve as member of Perceptiv leadership team to support growth and maturity of this high-growth area
- Deliver strategies that are disruptive to the marketplace and uniquely differentiate Perceptiv, including creating a long-term vision and strategy for Application Engineering
