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Provide exceptional customer service and support to clients from a remote location.

Requirements

• Proficiency in using CRM software and other relevant tools
• Familiarity with customer relationship management (CRM) systems

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Provide accurate information and assistance to resolve customer inquiries
• Update customer records and maintain a high level of data accuracy
• Identify and escalate priority issues to the appropriate channels

Other

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Previous experience in customer service or call center environment preferred
• 1+ year of experience in customer service or call center role
• Comfortable working remotely and independently