Way Finders is seeking a Reporting and Analytics Developer to support programmatic operations through ownership of software user access, maintenance and configuration of large data sets, troubleshooting technical issues, and collaboration with program managers for efficient, accurate data collection needs.
Requirements
- Experience using MS Office, including Word, Visio, and PowerPoint
- Experience using PowerBI and ability to use programming languages such as SQL
- Intermediate/Advanced Excel skills and familiarity with VLOOKUP, INDEX/MATCH and other Excel formulas
- Experience using Salesforce, Counselor Max, HAPPY or other client or case management databases
- Ability to use efficient programming language (e.g. SQL)
- Experience with data warehousing and data dashboard development
- Familiarity with Microsoft Excel, including data manipulation and analysis
Responsibilities
- Work independently to gather, maintain, and configure large data sets via Microsoft Excel with great attention to detail
- Troubleshoot and triage any database technical issues and report or escalate to management or IT as needed
- Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection
- Create, review, and update data dashboards that are relevant, highly functional, and clear to appropriate personnel
- Collaborate in developing and maintaining a data warehouse; use efficient programming language (e.g. SQL)
- Compile reports that determine service velocity and the effectiveness of our customer service and case management processes
- Provision and de-provision database access as needed and in a timely manner
Other
- 5 years' equivalent or related working experience, with 1 year as a field specialist; a combination of experience plus a Bachelor's degree may be a substitute
- Excellent communication, strong organizational skills, and very detailed-oriented
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Demonstrated proactive behavior in addressing issues and problems
- Ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy
