Bank of America is looking to resolve research and adjustment inquiries within the bank's practices and procedures, ensuring compliance with regulations and maintaining operational controls.
Requirements
- Ability to balance credit and debit adjustments.
- Ability to work in high volume environment, adhering to production standards and SLA’s set by management
- Experience with analyzing data to drive decisions.
- Ability to efficiently multitask using multiple applications simultaneously.
- Experience in researching root cause of transactional errors.
Responsibilities
- Resolves Research and Adjustment inquiries within the bank's practices and procedures.
- Investigating daily incoming research and adjustment inquiries from various channels, and Lines of Business including Customer Services.
- resolve out of balance scenarios; answers service requests and inquiries received from various business units; determines accounting entries and makes appropriate disposition.
- Maintains internal operational and financial controls and ensures that they are observed for all assigned cases and email inquiries.
- Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.
- reviewing and authorizing General Ledger entries, approving exception processing, reviewing operations procedures and implements changes and ensures the enforcement and adherence to operations procedures.
- Enters daily entries through internet based applications
Other
- Highly organized with strong attention to detail and accuracy
- Excellent time management and prioritization skills, with ability to meet deadlines
- Demonstrate the ability to multi-task
- Exhibit excellent verbal, written communication, and interpersonal skills
- Consistently meets established performance standards on all job assignments
