Bank of America is looking to resolve research and adjustment inquiries within the bank's practices and procedures to improve customer experience and reduce risk
Requirements
- Attention to Detail
- Critical Thinking
- Customer and Client Focus
- Pipeline Management
- Research
- Active Listening
- Decision Making
Responsibilities
- Assists peers and leadership with resolving complex, time sensitive exceptions
- Handles escalations received from business partners by providing clean concise communication through email and phone
- Contributes to improving process efficiencies by supporting the review and validation of departmental procedures
- Performs routine or complex account maintenance depending on client account type
- Maintains high-volume portfolios
- Documents actions taken on behalf of the client
Other
- Must be a current Year Up intern at Bank of America
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- 1st shift (United States of America)
- Hours Per Week: 40
- Adaptability, Collaboration, Risk Management
