Bank of America is looking to resolve research and adjustment inquiries within the bank's practices and procedures, ensuring compliance with regulations and maintaining operational and financial controls.
Requirements
- Ability to navigate multiple computer systems
- Ability to think critically and use sound judgement in decision making
- Analytical and problem resolution skills
- Knowledge of Deposit and Card/Loan systems
Responsibilities
- resolving research and adjustment inquiries within the bank's practices and procedures
- maintaining internal operational and financial controls and ensuring that they are observed for all assigned cases
- ensuring that all cases are resolved in compliance with industry regulations and bank procedures
- maintaining integrity levels of the department's case management system, and financial controls
- escalating matters or issues to leadership to ensure minimum risk occurs
- receiving and sorting incoming mail, scanning mail and getting it the appropriate team
- processing payments, extensive account research and completing maintenance on delinquent and/or charged off Business Lending, Deposit and Consumer Vehicle Lending products
Other
- Self-motivated and goal oriented
- Ability to adapt quickly to changes in the environment
- Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
- Must be able to work in a team environment
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
