Bank of America is looking to resolve research and adjustment inquiries within the bank's practices and procedures, ensuring compliance with industry regulations and bank procedures, and maintaining internal operational and financial controls.
Requirements
- Knowledge of check deposits and item processing
- Experience with analyzing data to drive decisions
- Critical thinking skills
- Ability to efficiently multitask using multiple applications simultaneously
- Experience in researching root cause of transactional errors
- Understanding of laws, rules, and regulations that govern check image exchange
- Ability to balance credit and debit adjustments
Responsibilities
- Resolves Research and Adjustment inquiries within the bank's practices and procedures
- Investigates daily incoming research and adjustment inquiries from various channels
- Resolves out of balance scenarios
- Answers service requests and inquiries received from various business units
- Determines accounting entries and makes appropriate disposition
- Maintains internal operational and financial controls and ensures that they are observed for all assigned cases
- Ensures that all cases are resolved in compliance with industry regulations and bank procedures
Other
- High School Diploma / GED / Secondary School or equivalent
- Associate degree in business or equivalent combination of related education and/or experience (desired)
- 2nd Shift, Monday - Friday, 12:00pm - 8:30pm
- 40 hours per week
- Ability to work in an in-office culture with specific requirements for office-based attendance
