athenahealth is seeking to improve how they support research by connecting product teams with end-users and developing innovative solutions.
Requirements
- 2-3 years of experience managing research participant recruitment, scheduling, or complex coordination projects in research, product development, or related areas.
- Familiarity with research recruitment tools, survey platforms, or participant management systems is preferred.
- Knowledge or experience with user research, user-centered design, or product development is preferred.
- Comfortable adopting new technologies and tools to improve recruitment and research processes.
Responsibilities
- Build and maintain engaged, diverse participant panels for qualitative and quantitative research activities.
- Build and maintain relationships with internal teams and external professional groups to connect with more end-users and establish more effective recruitment channels.
- Anticipate and balance the needs of different teams, communicating clearly and managing details to keep research activities running smoothly.
- Manage research participant scheduling, communication, and incentives—using our research and scheduling tools.
- Create and maintain screener surveys and participant lists to recruit eligible research participants quickly.
- Lead efforts to improve recruitment by testing new ideas, such as pre-scheduling participants and refining outreach campaigns.
- Track recruitment progress and adjust plans to meet deadlines and participant needs.
Other
- Bachelor’s degree or equivalent professional experience.
- Strong oral and written communication skills, fluent in English, with proven ability to communicate effectively with diverse stakeholders.
- Reliable and accountable for completing tasks and delivering quality work.
- Experience building and managing relationships with clients, stakeholders, or user groups.
- Able to thrive in a fast-paced, collaborative environment that values innovation, empathy, and teamwork.
