Skylight is looking to modernize a major initiative at the U.S. Department of Health and Human Services (HHS) by improving the user-centered, accessible, and sustainable delivery of public services through design and research.
Requirements
- Experience leading multidisciplinary design and research programs from discovery through implementation
- Knowledge of research methods and ability to translate insights into actionable design decisions
- Ability to set and maintain design quality standards, including accessibility (Section 508)
- Familiarity with security and compliance contexts such as Authority to Operate (ATO) processes
- Experience scaling design systems or shared service patterns
- Background in measuring experience quality and service performance
Responsibilities
- Provide leadership and direction for design and research across multiple work-streams
- Establish and maintain design standards, accessibility requirements (Section 508), and inclusive practices
- Develop and oversee research operations, ensuring ethical and representative participation
- Guide service and product strategy with artifacts such as blueprints, prototypes, and decision narratives
- Build and evolve design systems and content operations that support reuse and consistency
- Mentor and grow designers and researchers, while enabling federal partners to sustain improvements over time
Other
- Portfolio showing complex, multi-team work that led to measurable outcomes
- Strong collaboration with product and engineering partners to align strategy and delivery
- Clear communication and facilitation skills with executives and stakeholders
- Commitment to mentoring and knowledge transfer so teams continue improving over time
- Ability to work successfully in a professional services environment
- Passion for creating better public outcomes through great government services
- A mindset and work approach that align with Skylight’s core values
- Ability travel for work from time to time
- Ability to spend time on-site at HHS in Washington, DC — either by being based locally or by traveling periodically for in-person collaboration
- You must be legally authorized to work in the U.S. now and in the future without sponsorship.
- As a government contractor, you may be required to obtain a public trust or security clearance.
- You may be required to complete a company background check successfully.
