Meta's Global Research Operations (GRO) team needs to build infrastructure and programs to support efficient, compliant research at scale, serving as a centralized engine for the UX Research organization and driving operational and strategic initiatives to enable high-quality research practices.
Requirements
- Strong research acumen with deep understanding of research governance, compliance, and operational best practices
- Expertise or strong interest in AI technologies and their application to user research and signal acquisition
- Demonstrated track record of developing strategy for and building research tooling teams and products
- Ability to navigate complex regulatory environments and implement responsive governance frameworks
- Strong analytical background with the ability to leverage data to drive prioritization, guide decision-making, measure success and impact, and craft compelling, evidence-based narratives
Responsibilities
- Oversee Research Governance, Tooling, & Analytics, developing, operationalizing, and optimizing policies governing research compliance and regulatory readiness while strengthening the corresponding tooling and measurement infrastructure.
- Drive the Core Research Enablement, providing embedded operational support to specialized research teams, scaling participant engagement, and streamlining contracting processes.
- Define and execute the strategy for evolving user research practices to leverage AI capabilities, inclusive of building out the team and tooling necessary to support AI-driven user signal acquisition and research methodologies.
- Lead initiatives to evolve and streamline core operational processes, such as participant recruiting, vendor engagement, review processes, and research tooling.
- Optimize research workflows and measurement infrastructure to drive cost and time savings.
- Coordinate research efforts across Meta to maximize resource utilization and reduce redundancies.
- Evolve the practice of research to lead the strategy redefinition of how user signal is attained at Meta with an AI-forward orientation
Other
- Proven leadership experience in research, research operations, or a related field
- Experience managing cross-functional teams and driving strategic initiatives
- Excellent communication and collaboration skills
- Foster a culture of continuous improvement and operational excellence within the research organization.
- Responsive Governance: Anticipate and respond to shifting regulatory environments to reduce risk and minimize business disruption.
