Blueprint is looking for a Program Manager to support and enable user research activities by providing reactive and proactive support, driving scalable improvements to processes, documentation, and training, and serving as the key connection point for research tools and participant panels.
Requirements
- Minimum 2+ years of project management experience (task breakdown, scheduling, work tracking—ideally with Azure DevOps or equivalent tools).
- Minimum 2+ years of experience with SharePoint authoring (WYSIWYG editing, Communication Sites).
- Minimum 2+ years of persuasive writing experience (e.g., email marketing, participant recruitment).
- Must be adaptable and able to quickly learn new tools (up to 7 research software platforms during onboarding).
- Exposure to tools such as UserTesting, Respondent, Qualtrics, or similar UX research platforms.
- Knowledge of M365 ecosystem (Teams, Power BI, SharePoint).
Responsibilities
- Act as the primary point of contact for all third-party research software suppliers.
- Support researcher onboarding and offboarding, including management of tool and software access.
- Monitor research account balances and communicate renewal needs and cost-management strategies.
- Distribute research opportunities to participant panels in collaboration with researchers, optimizing marketing content for engagement.
- Support and grow the participant panel through template creation, community engagement, and outreach activities.
- Serve as the subject matter expert in participant recruiting processes, becoming the go-to resource for support and questions.
- Generate regular reports on tool usage and participant panel activity.
Other
- 2–4 years of overall professional experience (or equivalent).
- 1–3 years of relevant experience in UX research operations, marketing, or project/program management.
- Strong communication skills (verbal and written).
- Excellent time management, accountability, and follow-through.
- Ability to problem solve independently while managing multiple competing priorities.
