Thumbtack needs to design, scale, and continuously improve the systems that power high-quality, impactful user and market research, and the culture that sustains the people who do it, to help homeowners and pros feel confident, capable, and connected.
Requirements
- Proven ability to build, scale, and maintain research systems, repositories, and operational processes in a fast-moving tech environment.
- Deep understanding of participant operations, research logistics, compliance, and ethical best practices.
- Skilled at diagnosing and solving complex operational and technical problems, including evaluating and implementing new tools or workflows.
- Experience managing budgets, contracts, and vendor relationships with accuracy and accountability.
Responsibilities
- Design, scale, and govern the systems and tools that support high-quality, efficient user and market research.
- Maintain and evolve our research repository as a reliable, searchable, well-structured source of insights.
- Lead participant operations, including recruiting, incentives, and vendor management, ensuring ethical, smooth, and privacy-aligned execution.
- Partner with Engineering, Data, Legal, and IT to maintain integrated, compliant, and secure data and tooling environments.
- Drive operational excellence through budget oversight, contracts, procurement, and frameworks that clarify roles and reduce friction.
- Provide hands-on operational support for studies when needed, coordinating logistics and anticipating risks or dependencies.
- Track and report research activities to improve visibility, efficiency, and strategic planning across the team.
Other
- 5+ years in program management, operations, or research enablement roles; 3+ years dedicated to Research Operations.
- Strong project management and coordination abilities, with a track record of aligning diverse stakeholders.
- Excellent written and verbal communication skills, with the ability to build trust across teams and facilitate effective collaboration.
- Demonstrated passion for nurturing team culture, supporting learning, and fostering connection in distributed environments; operates with precision, ownership, and continuous improvement.
- LI-Remote
